With limited time and resources, what’s a call-center team to do when CPU utilization is about to go over the top? A system redesign that included replication slashed overhead, boosted performance, and guaranteed scalability for years.
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Many organizations today cannot use public cloud solutions because of security concerns, administrative challenges and functional limitations. However, they still need a centralized platform where end users can conduct self-service analytics in an IT-enabled environment....More
It is crucial to move away from data and analytics stored on individual desktop computers. Today’s solutions must promote holistic, collective intelligence. The strong, continued alliance between Microsoft and Pyramid Analytics helps make all this possible....More
To become a truly data-driven enterprise, many business leaders recognize that they must extend the capabilities of self-service business intelligence (BI) and analytics to more of their business users. Many BI tools tackle part of this need, but they don’t offer a complete enterprise solution....More