ON!contact Software’s Client Management Software (CMS) received the C@LL CENTER CRM Solution Product of the Year award in the customer relationship management (CRM) solution category. The award honors innovative products and services that further call center/CRM technology. C@LL Center CRM Solutions magazine initiated the award program to help its readers evaluate new products and services, according to Rich Tehrani, TMC president and group publisher. “The Product of the Year award … is given to those select products that deserve the attention of forward-thinking organizations looking for best-of-breed solutions,” says Tehrani. CMS is a CRM application suite that automates field sales, inside sales, marketing, customer service, and call center functions for mid-market companies. In addition, CMS is a completely customizable 32-bit, Microsoft BackOffice certified application that has been optimized to run natively on SQL Server, Oracle, Sybase, and Informix platforms.